I can't find a student to reward

Most of the time it's because of students being removed. 

It could be that:

a) SIMS has automatically removed the student from the database due to a student being blacklisted or leaving. 

b) A vivo admin could have removed a student due to misbehaviour

c) The student is missing from the system.


Please inform your Vivo Admin who will be able to rectify the issue. 




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